Customer support | Home delivery | DIY at B&Q (2024)

Standard delivery

£6, free for orders over £75

Large delivery

For orders containing larger items £12,free for orders over £350

• A delivery charge of £75 will apply to kitchen orders placed in store that are over £1000. Please speak to one of our colleagues in your local store for further information.
• A delivery charge of £35 will apply to bathroom and bedroom orders placed in store that are over £500. Delivery to selected locations, restrictions apply. Please speak to one of our colleagues for further information.

Bulk delivery

Minimum order value £100. £30 delivery charge applies

• Available to selected locations, restrictions apply - see diy.com for details.

Delivery Dates:

Next day delivery available on selected products, however earliest available delivery date may be determined by other products in your basket and is not guaranteed. Final delivery date confirmed in checkout.

Delivery from verified sellers

Free (no minimum spend)

Delivery for items sold by verified sellers (flagged as ‘Sold and shipped by verified sellers’) will be fully scheduled and arranged by the verified seller post an order being placed and accepted on the website.

Only one delivery option will be available for items sold by verified sellers, and delivery lead times for each product will be shown in checkout and on your order confirmation.

Service	Details
Standard Delivery	Sunday deliveries available to mainland UK. When placing your order, we will select the next available date for delivery. However if the chosen day doesn’t suit you, you can select another available date from our date picker. Our delivery times range from a few days up to 5 weeks depending on the item and you’ll be able to see this information on the product page or date picker.
Large Delivery	Large delivery is for our larger items that generally require 2 people to deliver them. For most items, when placing your order we will select the next available date for delivery. However if the chosen day doesn’t suit you, you can select another available date from our date picker. For some of our items we can’t give you an exact date when placing your order and you will receive a phone call, email or text to arrange a convenient delivery time. Our delivery times range from a few days up to 5 weeks depending on the item and you’ll be able to see this information on the product page or date picker.
Bulk Delivery	During checkout choose an available delivery date that suits you. Delivery will take place by crane between 8am and 6pm. Receive a call from the driver when on route. Minimum order value of £100 across any combination of bulk delivered products. You’ll receive a text the evening before delivery confirming your AM or PM delivery time slot and our driver will call you half an hour before to confirm their ETA. Our bulk delivery service excludes islands (excl. Ireland). If you need to contact us about this delivery, please call 0333 014 3357.
Store to Home	If you receive communication from us stating your delivery is coming from your local store this means its our Store to Home delivery service. Your item(s) will be delivered by our dedicated delivery team between 8am and 6pm. You’ll receive a text the evening before delivery confirming your AM or PM delivery time slotand our driver will call you half an hour before to confirm their ETA. We’ll update you about your delivery using the mobile number you provided at checkout. If you need to contact us about this delivery, please call 0333 014 3357.

Your bathroom project explained

Your bathroom delivery process is explained in our helpful guide which will tell you all you’ll need to know.*

*The process may be different if you are ordering from Channel Islands or ROI stores.

Your kitchen project explained

Your kitchen delivery process is explained in our helpful guide, this will tell you all you’ll need to know.*

*The process may be different if you are ordering from Channel Islands or ROI stores.

• If you are ordering more than one item, please be aware that items may not be delivered together. Check the details provided at the checkout.

• If ordering multiple items, please be aware that these may be grouped together for a single delivery. The delivery date will be based on the product with the longest timescale shown.

• If your order contains large delivery items, as well as standard delivery items, you’ll be charged for large delivery. If your order contains bulk delivery items, as well as standard and/or large delivery items, you’ll be charged for bulk delivery. Your order will only have one delivery charge.

• We’ll let you know how long it will take for your product to be manufactured and delivered on the product page.
• Your delivery date will be confirmed once we have received all dimensions and other details required to begin manufacture.

References

• https://www.diy.com/customer-support/delivery